In today’s modern consumer-driven world, customers are expecting a far more efficient and slicker experience when it comes to purchasing both online and in store. Consumers are no longer tolerating waiting for out of stock products or long waiting times in store and are quick to find alternatives suppliers to satisfy their needs. With the constant evolvement of technology ePOS software is becoming easier to use, more intuitive and dynamic and it is not the unaffordable luxury that it once was.
By implementing a modern ePOS solution that integrates with your accounting package, will be able to see the benefits to your business beyond just improving the way in which you can take payments.
Reduce human error
In a retail environment, customer service and positive interaction are what brings added value to your business. However, we are all human and mistakes can easily occur if staff are not equipped with the right tools.
Mistakes can be costly for any business over time, something as simple as miscommunication regarding pricing could leave your retail business out of pocket. By implementing an ePOS solution that can provide your staff with the latest stock pricing and promotions can help to dramatically reduce human errors and diminish costly mistakes.
Multiple user access allows you to have multiple sales staff access your ePOS software simultaneously, so staff can log on to multiple tills or at different locations at any one time. To further enhance your reporting with a unique user identification, you can track individual performance and sales.
Make it easier for your employees
An intuitive and dynamic user interface to your ePOS software allows staff to easily navigate sales screens to provide customers with a seamless experience. This intuitive display can notify sales staff or current offers and promotions to upsell at the point of purchase.
By making your processes more efficient and intuitive staff can be freed up to spend time on more important tasks, such as providing excellent service to your customers.
Improve your customer experience
We have all been in a situation where we have found the perfect gift, outfit, or household item etc. online or in store, only to reach the checkout and find massive queues or to find out that the item is not in stock. The feeling of being let down at the last minute can be enough for a customer to leave your site or store almost instantly. Having an integrated ePOS software system can alleviate these problems for your businesses.
By integrating your ePOS solution with your accounting package, not only will your sales transactions be more efficient to process, but you will also be able to organise and keep track of all of your stock across multiple locations, improving your customer experience by reducing queue times and being able to predict stock forecasts to reduce the number of disappointed customers from trying to purchase out of stock items.
If you sell in store as well as online, finding an ePOS solution that integrates with your e-commerce platform will help to provide you with a consistent omnichannel shopping experience. When you sell an item in a store, your stock level immediately updates online and vice versa. By integrating your online and offline stock you will always have a good indication of what live inventory you have so you can always stock up in time before items are sold out.
Free your staff from the behind the counter by using a tablet to control your ePOS system
Wireless devices free up your staff to provide a more engaging shopping experience for your customers. Not only does using a tablet help to reduce queue times at checkouts during busy periods, but it also gives you the opportunity to check stock for customers before they get to the till and gives your sales staff the chance to convert browsing customers into hard sales.
There are many benefits that come with having an integrated ePOS system. If you would like to know more about how our ePOS solution works, give us a call to see how it could make a difference to your business.